Support Mobile Support Android Game Installation Guide
Table of Contents

Android Game Installation Guide

Last updated: 28 May, 2026

To ensure you can successfully install and enjoy the game, please follow the steps below:

1. Allow Installation Permission

If you see prompts such as “Unknown Source”, “Potential Risk”, or “Installation Blocked”, don’t worry — all installation packages provided by GearUP are security checked.

Please tap: “Allow”, “Continue”, or “Install Anyway”

2. Handle System Restrictions

Some Android devices may restrict third-party installations by default.

  • Xiaomi / Redmi: Disable “Pure Mode”
  • Huawei / HONOR: Allow third-party app installation
  • Samsung / OPPO / vivo: Enable “Install unknown apps” permission

3. Check Storage Space

Large games may require additional storage for downloading resources. It is recommended to keep at least 10GB of free space available.

If installation fails, try:

  • Clearing storage space
  • Restarting your device
  • Reinstalling after removing the old version

4. Update & Network Issues

When launching the game for the first time, additional resources or updates may be required.

If you encounter issues such as “Update Stuck”, “Download Failed”, or “Unable to Connect to Server”, we recommend:

  • Using a stable Wi-Fi or mobile network
  • Restarting the game
  • Using GearUP to optimize your network connection

GearUP can help improve:

  • High latency
  • Login issues
  • Connection failures
  • Update/download problems

5. Common Issues

App Not Installed

Possible causes and solutions:

  • Insufficient storage: Clear storage space and try again
  • Android version incompatible: Update your Android system
  • Conflicting app version installed: Uninstall the old version before reinstalling

Package Parsing Error

The installation file may be incomplete. Please re-download and install again.

Game Keeps Downloading Resources

Please remove old files and reinstall the game.

Unable to Enter the Game / Unable to Connect to Server

This may be caused by unstable network conditions or regional connection issues.

Recommended:

  • Switch to a stable Wi-Fi or mobile network
  • Restart the game
  • Use GearUP to optimize the connection

6. Other Issues

If you encounter any other problems, please go to the [Me] page and submit feedback. Our support team will assist you as soon as possible.

The End