What should I do if I encounter problems during use?

If you encounter any of the following situation, please submit your feedback to us. We will attempt to solve the problem as soon as possible:

Method 1: Submit feedback in the app:

Open GearUP - go to the 【ME】 page - tap 【Feedback】 to submit your logs.

Please include a brief description of your issue for faster troubleshooting.
Our team will review your feedback and get back to you as soon as possible.

Method 2: Communicate feedback directly with support staff

• Tap Help > Contact Us, choose one of the following contact methods to chat to us.

• Facebook: Tap Here to Follow>