How to Fix Purple Launcher Login Issues

Purple is the official game launcher launched by NCSOFT, used for downloading and starting its various games. However, some players have reported encountering issues when logging into Purple, such as being unable to connect to the server or experiencing login failures, which directly prevents them from entering and starting the game. In this guide, we will address Purple’s login problems.

Why Can’t I Log In to Purple?

• Server Issues
  • The Purple launcher servers may be undergoing maintenance or experiencing unexpected downtime.
  • High player traffic can also cause temporary login failures.
• Region Restrictions
  • Purple may be unavailable in certain countries due to licensing or policy restrictions.
  • Using a VPN might trigger login blocks if detected as an unauthorized region.
• Network Connection Problems
  • Weak or unstable internet can prevent the launcher from connecting to authentication servers.
• Background Programs Interference
  • Other running applications (e.g., heavy downloads, streaming, or conflicting software) may consume bandwidth or block Purple’s connection.
• Firewall/Antivirus Blocking
  • Windows Firewall or third-party security software might mistakenly flag Purple as a threat and block its connection.
  • Some antivirus programs may restrict network access for the launcher.

Solutions for Purple Login Failures

Optimize Your Connection with GearUP

To stay updated on NCSOFT server issues:

• Twitter/X: Follow @NCSOFT or regional accounts.
• Facebook: Check NCSOFT’s official page.
• Discord: Join NCSOFT’s official Discord server for real-time announcements.

Optimize Your Connection with GearUP

In the vast majority of cases, abnormal server connection routes are the key reason for Purple login failures. This happens because the node you are connected to is not optimal and is highly prone to jitter. To solve this issue, you need the help of GearUP, which can use its exclusive smart node technology to connect you to the best possible route. This ensures that the data transmitted to the server is not obstructed, thereby preventing login failures. Additionally, GearUP can significantly reduce game ping, making your online gaming experience much smoother.

Step 1: Click the button below to download GearUP.

Step 2: Search for the game, (eg. Aion 2) .

Step 3: Select your server.

Step 4: Start the boost! You'll see real-time ping improvements and optimization results. Then simply launch Aion 2 and play.

Close Unnecessary Background Programs

Running too many background apps (e.g., browsers, downloads, streaming) can consume bandwidth or conflict with Purple’s connection.

• Open Task Manager:
  • Press Ctrl + Shift + Esc (Windows) or Command + Space, type "Activity Monitor" (Mac).
• End High-Usage Tasks:
  • Under the "Processes" tab, sort by CPU/Memory usage.
  • Right-click non-essential apps (e.g., Chrome, Spotify) and select "End Task".
  • Restart Purple Launcher and try logging in again.

Adjust Firewall/Antivirus Settings

Firewalls or antivirus software may block Purple’s connection to game servers.

• For Windows Firewall:
  • Open Windows Security → Firewall & Network Protection.
  • Click "Allow an app through firewall".
  • Find Purple Launcher in the list (or add it manually via "Browse").
  • Check both Private/Public network boxes → Click "OK".
• For Antivirus (e.g., Norton, McAfee):
  • Open your antivirus dashboard → Find "Firewall" or "Network Protection".
  • Add Purple Launcher to the allow list/exceptions.

FAQ about Purple Launcher

Q1: Do I have to use Purple to play NCSOFT games like Aion 2?

Yes, if you're playing on PC, Purple is currently the only launcher available. You need to log in to the launcher and complete the connection.

Q2: Why can’t I connect to Purple even though my internet speed is fast?

Internet speed is not the decisive factor affecting the connection. The most critical factors are your connection node, connection stability, and whether you’re subject to regional restrictions.